kimono sale

Return & Exchange

We accept return and exchange for the items in original conditions which have NOT been washed, altered or used. NO RETURN & EXCHANGE for customized size products.

Here's the return & exchange process:
1. Please contact our customer service within 48 hrs after your received your package.
2. After the return/exchange request has been authorized, our customer service will send you a the return address.
3. Please ship back your package within 3 days after you get the return address, and email us the tracking information to (You're responsible for the return shipping charges.)
4. For return packages, we will arrange the refund after we received your package within 7 working days. For exchange packages, we will arrange your new item after we received your returned package, and the shipping time of the second package please check Shipping & Handling.

Order Cancellation:
Please email within 24 hrs if you would like to cancel your order, refund will be arranged in the next few days.
NO Cancellation for pre-order items which has been already under processing.