Customer Service
Customer Service Office Hours:
Mon. to Sun. - 9:00 AM to 6:00 PM (GMT +08:00)
Message Us service@devilinspired.com

Cancellation & Return & Exchange & Agreements

Cancellation

Devilinspired offer cancellations for orders that have been paid but not prepared and orders that got prepared except the two following situations: 

1) custom-Sized product and pre-order product that got prepared.

2) orders that have been shipped

Refund Proportion for Cancellation:

Status of OrderPayment CompletedPrepared (within 48 hours)Prepared (More than 48 hours)
Refund Proportion of Total Amount (%)1008065

Return & Exchange

Wrong Order & Uncompleted Order

Devilinspired firstly apologizes deeply for the wrong orders and uncompleted orders. Please let us know by email: customerservice@devilinspired.com in the first time. Please attach any photos in the email when necessary. We will send again the missing items or resend right order when necessary. 

Agreements

Our customers who placed orders in our store are considered to fully agree to the following agreements:

1) When the return of an order occurs, the shipping fee of the order that placed would not be returned when the fault is not in Devilinspired. 

2) When an exchange of an order occurs, our dear customers should be responsible for the charge that send the item(s) back. But in the following cases, we will take charge for the shipping fee of the parcel that customers send back: 1. Wrong sizes, wrong colours or wrong styles sent. 2. Received a wrong order. 

3) We will not take charge for any delivery problems ( including but not limited to natural disasters, parcels kept by customs, failure to pass security check) that attributed to non-subjectives reasons and non-human errors. It means that if parcels got missed, destroyed, long-term delay of delivery because of the above reasons, we could refuse the requirements of refund (total amount or partial amount) from our dear customers. We apologize for the this in advance sincerely hope to get your understanding.