Return & Exchange
Return & Exchange Acceptance:
1. Please email us firstname.lastname@example.org within 72 hours since the delivery of the parcel(s).
2. Items that returned should in original conditions which tag havsn't removed, itself(themselves) have not washed, altered or used.
3. NO RETURN & EXCHANGE for customized products and pre-order items.
Return & Exchange Process:
1. Please contact our customer service within 72 hours since the delivery of the parcels (based on tracking information on Express companies' official websites).
2. After the return/exchange request has been authorized, our customer service will send you a the return address.
3. Please ship back your package within 3 days after you get the return address, and email us email@example.com 1) The tracking number and 2) A photo of the parcel that shipped out.
4. We will arrange the refund within 7 working days after we received the returned package. For exchange packages, we will arrange the new item after we received the returned package. For the shipping time of the new package, please check Shipping & Tax.
1.Please email firstname.lastname@example.org includes order ID or registered name ASAP after placing the order.
2.NO CANCELLATION for Pre-order items which has been already prepared.
Refund Proportion for Cancellation:
Status of Order Payment Success Prepared(within 48 hours) Prepared(More than 48 hours) Refund Proportion of Total Amount (%) 100 80 65
Our customers who placed orders in our store are considered to fully agree to the following agreements:
1. When return of an order occurs, shipping fee of the order that placed would not be returned.
2. When an exchange of an order occurs, our dear customers should be responsible for the charge that send the item(s) back. But in the following cases we will take charge for the shipping fee of the parcel that customers send back: 1) Wrong sizes, wrong colors or wrong styles sent. 2) Received another customer's order.
3. We will not take charge for any delivery problems ( including but not limited to natural disasters, parcels kept by customs, failure to pass security check) that attributed to non-subjectives reasons and non-human errors. It means that if parcels got missed, destroyed, long-term delay of delivery because of the above reasons, we could refuse the requirements of refund (total amount or partial amount) from our dear customers. We sincerely hope to get your understanding for this.