Customer Service
Customer Service Office Hours:
Mon. to Fri. - 9:00 AM to 6:00 PM (GMT +08:00)
Message Us [email protected]

Cancellation & Return & Exchange & Agreements

Cancellation

Devilinspired offer cancellations for orders that have been paid but not prepared and orders that got prepared except the two following situations: 

1) custom-Sized product and pre-order product that got prepared.

2) orders that have been shipped

Refund Proportion for Cancellation:

Status of OrderPayment CompletedPrepared (within 72 hours)Prepared (More than 72 hours)
Refund Proportion of Total Amount (%)1008065

Return & Exchange

No return and exchanges for customized products whatever under process or received.

Wrong Order & Uncompleted Order

Devilinspired firstly apologizes deeply for the wrong orders and uncompleted orders. Please let us know by email: [email protected] in the first time. Please attach any photos in the email when necessary. We will send again the missing items or resend right order when necessary. 

Agreements

Our customers who placed orders in our store are considered to fully agree to the following agreements:

1) When the return of an order occurs, the shipping fee of the order that placed would not be returned when the fault is not in Devilinspired. 

2) When an exchange of an order occurs, our dear customers should be responsible for the charge that send the item(s) back. But in the following cases, we will take charge for the shipping fee of the parcel that customers send back: 1. Wrong sizes, wrong colours or wrong styles sent. 2. Received a wrong order. 

3) We will not take charge for the delivery problems and refuse the requirements of refund (total amount and partial amount) for the following cases:

 1] The unsuccessful delivery due to the customer's own reasons. Including but not limited to:

 Moved without informing us timely before the shipment

 No person at home and could not be reached on phone at the same time when parcel is under delivering. 

 Parcel being destroyed by the local express company facility because of long-term unavailability of the receipent. Always, Devilinspired had tried to contact the receipent by email/SMS but both failed. 

 2] Natural Disasters

 3] Failure to pass security check of the parcel

 4] Transportation that exceeding the average transportation time

 We will negotiate with customers and decide to refund the whole or partial amount of the order for the following cases:

 1] Missed parcels

We apologize for the this in advance sincerely hope to get your understanding.