Return & Exchange
We accept return and exchange for the items in original conditions which have NOT been washed, altered or used. NO RETURN & EXCHANGE for customized size products.
Here's the return & exchange process:
1. Please contact our customer service within 48 hrs after your received your package.
2. After the return/exchange request has been authorized, our customer service will send you a the return address.
3. Please ship back your package within 3 days after you get the return address, and email us the tracking information to firstname.lastname@example.org. (You're responsible for the return shipping charges.)
4. For return packages, we will arrange the refund after we received your package within 7 working days. For exchange packages, we will arrange your new item after we received your returned package, and the shipping time of the second package please check Shipping & Handling.
Please email email@example.com within 24 hrs if you would like to cancel your order, refund will be arranged in the next few days.
NO Cancellation for pre-order items which has been already under processing.